BillInsight Support

Email us at support@billinsight.ca for anything: a bill that did not analyze correctly, a billing question, a bug, or feedback. Include the email address on your BillInsight account so we can find it quickly.

We aim to reply within 2 business days.

My bill did not analyze. Open the bill and use Retry analysis. Clear photos and original PDFs extract best; screenshots of screens are harder to read.

What can I upload? PDF, PNG, and JPG bill files. Guest trial uploads expire after 24 hours; bills saved to a free account are kept.

How do subscriptions work? Paid plans unlock higher AI usage. Web subscriptions are billed by Stripe; iOS in-app purchases are billed by Apple and managed in your App Store account settings.

How do I delete my account? In the iOS app: Account, then Delete account. On the website: account settings. Deletion removes your bills and data, as described in our Privacy Policy.

For guides on reading and lowering specific bills, see Guides and Topics.

How we handle your data is documented in the Privacy Policy, and service terms in the Terms of Service. Data access, correction, and deletion requests can be sent to support@billinsight.ca.