Plain-language definition
A reconnection fee is a charge for restoring service after it was disconnected, suspended, or interrupted for account reasons.
Why it appears on a bill
It can appear after nonpayment, a requested pause, a move, or a service restoration event that required account work or a technician action.
What to check
- Confirm why service was disconnected.
- Check whether reconnection was requested or required.
- Review the disclosed fee amount.
- Ask for reversal if the disconnection was caused by provider error.