Plain-language definition
An account credit is an amount that reduces what you owe on a bill or future bill.
Why it appears on a bill
It may appear because of an overpayment, promotion, correction, service issue, refund, or adjustment from a previous billing period.
What to check
- Confirm what the credit is for.
- Check whether it is one-time or recurring.
- Verify that a promised credit was applied in the expected amount.
- Look for an expiry date or end of promotional period.